Customer Feedback Form

Customer Satisfaction Survey

Please help us serve you and others better by completing our Customer Satisfaction Survery below. Answering the questions should only take a few minutes. Your participation is completely voluntary and will help us ensure that our service level will remain excellent. If you have any questions about how we will use this information, please review our Privacy Notice.

Please note all fields are required:


Name: Address:
City: State:
ZipCode: Phone:
E-mail:

 
1. Was our technician courteous and did they present a professional appearance?
Yes No
2. Is your furnace properly labeled with contact information?
Yes No
3. Were you properly informed of our clean air options? ie; humidifier, air filters, service contract, etc?
Yes No
4. Would you like more information on our clean air options?
Yes No
5. Did the technician clean up when they were finished?
Yes No
6. How would you rate the service technician's ability to address and explain the problem?
Excellent Very Good Good Fair Poor N/A
7. What is your overall opinion of Northtowne Heating?
Excellent Very Good Good Fair Poor N/A
8.Would you recommend Northtowne Heating to a friend or relative?
Yes No
9. How did you hear about Northtowne Heating?
10. Do you have any suggestions on how we can improve?